Support

WELCOME TO OUR SUPPORT CENTRE

TECHNICAL SUPPORT GUIDES

Below are a set of easy-to-follow Technical Support Guides. They may enable you to troubleshoot an issue and get things running again quickly.

SUPPORT DESK
If you are unable to resolve your issue using the guides below, please contact our Helpdesk on support@fitboxvirtual.com

1 My class did not play

2 I have video picture, but no audio playing

3 I have audio but no video playing

4 My player is offline

5 My classes are not displaying correctly on the screen

6 My AV equipment will not turn on

7 My class played at the wrong time

8 My On Demand control screen interface is displaying on the video display or projector screen

9 My touchscreen is not displaying the On Demand interface

10 My touchscreen does not work when I touch it

11 My tablet is not displaying the On Demand interface

12 I have a pop-up error on my screen

13 I have scheduled a timeslot using ‘Random’ mode to provide variety, but I have reports the same classes are playing

14 My class was playing, but then it froze

15 What is the difference between Scheduled and Calendar mode